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Patient & Visitor Services

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Important Paperwork

Please bring your insurance cards and a photo ID with you at the time of your registration. If you do not have insurance, our registration team will discuss payment options with you. During the registration process, you will sign the consent to treat form. If you have an advance directive (a living will) or a Durable Power of Attorney, please bring it with you so that we can file a copy in your hospital record.

Food Services

Our dietary staff at Bedford Memorial Hospital strives to serve you well-balanced, nutritious and medically appropriate meals. Your diet and your medication are prescribed by your physician and are important factors in your treatment. The Dietary Department prepares your meals under the supervision of a registered dietician.

If you have questions about your diet, please speak with your nurse or physician. Patient meals are served at the following times:

• Breakfast – 8:15 a.m.
• Lunch – 12:30 p.m. (noon)
• Dinner – 5:15 p.m.

Our cafeteria is located on the first floor. Lunch is served from 11:15 a.m. to– 1:30 p.m. In addition, vending machines are available 24 hours daily and are located in the dining room area. Microwave ovens are provided.

Calling from within the Hospital

For local calls, dial “9” for an outside line. For long distance, dial “0” to reach the switchboard operator for assistance.

Mail and Flowers

Any mail or flowers addressed to you will be delivered to your room. Mail or flowers received after your discharge will be sent to your home address.

Chapel, Clergy Visitation and Spiritual Care

You are invited to use the Interdenominational Chapel located on the main floor. We welcome your minister, priest or rabbi to visit you at anytime. Please let your nurse know if you would like us to assist you in contacting a chaplain for you.

Patient Valuables

If you have items of value, please notify your nurse so that these items can be deposited in the hospital safe during your stay. The hospital cannot be responsible for valuables kept in your room. You will need only a few personal items such as a bathrobe, sleep wear and toiletries. Please do not bring jewelry. Valuables are items such as jewelry, cash, credit, debit and other cards, and driver’s licenses. Large purses and pocketbooks cannot be accepted because they will not fit in the safe. We can only accept valuables that belong to patients.

Rapid Response Team

The Hospitalist group also manages the physician component of the Rapid Response Team. The nursing staff, patient or patient’s family member can ask for a rapid response to an urgently developing problem with any patient in the hospital at any time. We respond within 10 minutes, assisting in the stabilization of these patients and transferring the patient to higher levels of care when necessary. Please call from your room by dialing “O” to the Hospital Switchboard and request a Rapid Response Team.

For Your Safety

Please watch this help video. We also ask that for safety reasons, you do not bring any electrical equipment into the hospital. If there is an item that you feel is necessary for your stay to be more comfortable, please notify your nurse and we will make every effort to make work with you on having the equipment examined for safety.

It’s OK to Ask!

As a patient, being an active participant in your care is essential. Strong partnerships between patients and those who provide their care greatly improve patient safety and quality of care.

Speak Up

Speak up if you have questions or concerns. If you still don’t understand, ask again. It’s your body and you have a right to know.

• Pay attention to the care you get. Always make sure you’re getting the right treatments and medicines by the right health care professionals. Don’t assume anything.
• Educate yourself about your illness. Learn about the medical tests you get, and your treatment plan.
• Ask a trusted family member or friend to be your advocate (advisor or supporter).
• Know what medicines you take and why you take them. Medicine errors are the most common health care mistakes.
• Participate in all decisions about your treatment. You are the center of the health care team.

Use a hospital, clinic, surgery center, or other type of health care organization that has been carefully checked out. The Joint Commission visits hospitals to see if they are meeting The Joint Commission’s quality standards. As part of its effort to provide high standards of care, Bedford Memorial Hospital seeks accreditation from professional organizations, academic associations and consumer groups that track, measure and recognize best practices. (JCAHO)

For more information about Joint Commission on Accreditation of Healthcare Organizations.

Help us prevent infections

It is okay to ask your healthcare provider to wash their hands to prevent the spread of infection.

Mail and Flower Delivery

Volunteers deliver mail and flowers to your room promptly during your stay. The hospital will forward mail to your home if it arrives within one week of your discharge. Should you need to send mail during your stay, please let your nurse know so that one of our volunteers can assist you with postage and getting your mail delivered.

Medication Safety

• Ask your healthcare provider to check your medication and your wristband before giving you a medication.
• Ask your nurse about each medication you are given and why you are taking it.

Newspapers

Newspapers are delivered Monday through Friday, free of charge to our patients by the Bedford Memorial Hospital Auxiliary. Other papers may be available in gift shop or in the coin-operated machines on the ground floor.